Returns information


For Faulty Items:

 

  • All goods are guaranteed to be free of manufacturing defects for a period of 12 months from date of purchase. This does not include glass, grates, door seals, over-firing, incorrect use or installation not carried out by a competent person or in accordance with building regulations.
  • If an item is faulty, we must be informed of your intention to return and will give instructions for the return of the item.
  • It must be complete with all its component parts.
  • A repair must not have been attempted.
  • It must not have been altered or modified in any way.
  • The customer is responsible for ensuring the item arrives back to us in sound condition.

 

Unwanted items:

 

We will refund or credit/replace any unwanted items within 14 days of receipt.

 

  • We will refund or credit/replace any unwanted items within 14 days of receipt.
  • We must be informed beforehand of your intention to return.
  • Returned goods must be returned unused and in original packaging.
  • Items cut to order, such as flexible flue liner cannot be refunded.
  • The customer is responsible for returning items to us.
  • The customer is responsible for all postage costs relating to unwanted items.

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