Delivery 

Orders placed before 11am will be dispatched the same working day. Orders received later will be dispatched next working day.

Currently all stoves have FREE Delivery to mainland England / Wales and some parts of Scotland (customers in Scotland and other areas please call or email to confirm delivery cost). We are able to delivery anywhere in Europe - please call or email for prices. 0844 3358316 (local call rate).

 

Stoves and full flue systems go with a palletised booked-in 2-3 working day service. Your local delivery depot will call you (please make sure we have your correct telephone number(s) to arrange a convenient delivery day).

Important:

Your goods are fully insured until the point of delivery. The courier will give you reasonable time to inspect the goods. When you sign for your goods you are signing to say you have received them in a good condition. If the courier will not allow you time to check the goods, you must sign "not allowed to check" - signing simply as "unchecked" is not acceptable (if you later discovered damage or missing items we would not be able to make any claim). In the unlikely event of damaged or missing items this must be noted on the couriers documents and we must be informed within 24 hours in any case. Please retain all parts and packaging in such instances.

If you have arranged with a courier delivery on a specific day, the delivery would usually be between 8am and 6pm. If no on is home on the agreed delivery day there will be re-delivery charges incurred. 

Pallet deliveries are kerbside - this means the local haulage firm will get it as close to you property as they can, the driver will have a tail-lift to take the pallet off the lorry and can move it on level ground only. They cannot carry pallets up steps or slopes or over gravel driveways. From the point of delivery you are responsible for taking the stove off the pallet and into your property.

 

 

 

For smaller orders (under £400, e.g. flue pipes etc.) delivery is charged at £9.99 for mainland England / Wales. (for other areas please call us).

Smaller packages go with a Next Working day parcel courier. Parcel couriers will usually reattempt a delivery the next working day if no one is home after leaving a calling card. Parcel couriers will need a signature unless you give us instructions at the time of order for the courier to leave your items in a safe place at the delivery address, e.g. "Please leave in porch" etc.


Cart  

No products

Shipping £0.00
Total £0.00

Check out

PayPal